Privacy Policy

Last Updated: April 2026

Koinder Media respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make payments, submit music, or communicate with us.

1. Information We Collect

We may collect the following types of information:

• Your name, email address, phone number, and WhatsApp contact details
• Artist name, label name, social media links, and release information
• Audio files, artwork, metadata, contributor details, and release dates you submit to us
• Payment-related information connected to your purchase or order
• Messages, inquiries, support requests, and communication records
• Basic website usage information such as browser type, device type, IP address, and pages visited

2. How We Collect Information

We collect information when you:

• Visit or interact with our website
• Fill out forms or submit music for release
• Make payment for a plan or service
• Contact us through email, WhatsApp, phone, or social media
• Provide files, artwork, and release details for distribution or support

3. How We Use Your Information

We may use your information to:

• Provide music distribution, release setup, and artist support services
• Process payments and manage your selected plan
• Review audio, artwork, metadata, and release materials
• Communicate with you about your release, account, order, or support request
• Improve our services, pages, forms, and customer experience
• Maintain internal records, compliance logs, and service history
• Protect our platform, business, users, and systems from abuse, fraud, or misuse

4. Payment Information

Payments made through Koinder Media may be processed by third-party payment providers such as Paystack or other approved processors.

We do not store your full card details on our website. Payment data is handled according to the policies and security practices of the relevant payment provider.

5. Sharing of Information

We may share your information only where necessary, including with:

• Distribution partners, digital stores, monetization providers, or content management systems involved in delivering your music
• Payment processors handling your transactions
• Service providers or contractors supporting technical, administrative, or customer support functions
• Legal, regulatory, or law enforcement bodies where disclosure is required by law or necessary to protect rights and safety

We do not sell your personal information to third parties for unrelated marketing purposes.

6. Cookies & Website Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to understand visitor activity, improve performance, and measure the effectiveness of our pages or campaigns.

These tools may collect information such as browser type, pages viewed, time spent on site, referral source, and general interaction behavior.

7. Data Storage & Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no website, online platform, or digital transmission is completely secure. While we aim to safeguard your information, we cannot guarantee absolute security.

8. Retention of Information

We may retain your information for as long as necessary to provide services, manage releases, comply with legal obligations, resolve disputes, enforce our agreements, and maintain reasonable business records.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information, where legally permitted
• Withdraw consent for optional communications
• Ask questions about how your information is used

10. Third-Party Services & Links

Our website or communications may contain links to third-party services, including payment pages, music platforms, social media pages, or partner tools.

We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their own policies before using them.

11. Children’s Privacy

Koinder Media services are not intended for children to use independently without adult or authorized representative involvement. We do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, technical, or operational changes. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

Email: admin@koinder.biz

WhatsApp: +2349018198173

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

14. Koinder Media

Koinder Media is committed to building a trusted platform for music distribution, release support, and artist growth while respecting the privacy of every client and user we serve.